Integrating ergonomics into production system design processes for reduced risk and improved quality: Lessons from the field

While integrating ergonomics into the process of designing production systems has been seen as the so-called Holy Grail for injury prevention, it has not proven to be easy.  In this plenary Dr. Patrick Neumann presents lessons from an "action research" project at Blackberry, aimed at learning how to achieve such integration into the engineering design process. He provides a conceptual framework for considering this process of change, as well as practical methods and tools that were applied in the case to gain buy-in from key stakeholders.